Direct Services 24/7 toll-free access to "live" person; immediate access to qualified clinicians Face-to-Face Assessment On-line EAP orientation Face-to-Face Short-term Problem Solving Referral for counseling beyond EAP, utilizing existing insurance benefits or community resources, as appropriate Weekend and evening appointments available Legal consultation and referral Financial consultation and referral Eldercare and childcare needs assessment and referral General information on Medicare and Medicaid Outplacement services (including resume development, interview skill development, networking assistance, assistance with on-line career searches and facilitation of referrals to placement agencies) Critical Incident Response and Psychological First Aid services Substance Abuse Professional (SAP) Services for DOT regulated industries (additional fee for face-to-face SAP services Meets DOT and NRC Guidelines Continuing Education Management Services On-site or on-line supervisory referral training On-site and off-site consultation regarding troubled employees Immediate follow-up of referred employees Written correspondence on disposition of referred employees General employee assistance consultation on an unlimited basis On-site seminars on workplace issues (e.g., team building, workplace violence, etc.) Substance Abuse Training Access to expertise in retirement, tax, and estate management Employee Communication On-site or on-line employee orientation Posters, brochures and business cards for all employees Articles provided for employee mailings and newsletters Seminars on workplace, family and self-help issues Participation in benefit fairs Outsourcing for language translation and international meeting facilities Foreign language translation and support services available at all time and HIPAA compliant Accountability Quarterly and annual utilization reports Opportunity for anonymous employee satisfaction feedback Ongoing quality improvement assessment in all areas